Amazing results for Home Instead Senior Care – Cowbridge, Pontypridd & Caerphilly

home instead 5 stars employer

Jonathan (owner) was his father’s primary carer for a number of years whilst working full time, and so knows first-hand how important getting the right personalised, dependable support for your loved ones is.

“I want to help elderly people maintain their independence longer and stay where they are familiar and comfortable. I opened this new office of Home Instead Senior Care in February 2014 with the aim of providing the highest quality of care available.” Jonathan

Home Instead Senior Care – Cowbridge, Pontypridd & Caerphilly are just one of over 200 Home Instead offices in the UK. They are proud to be able to offer the highest standards of care to their clients.

Jonathan and his wife Stephanie run Home Instead Senior Care – Cowbridge, Pontypridd & Caerphilly jointly and pledge to provide a level of care they would be happy for their own family to receive.

Since opening they have received Top Twenty in Wales in 2018 with, based on client reviews. Here’s just a couple of their reviews:

“Home Instead are a fabulous company. Company seems like the wrong word to use as it feels impersonal – all staff whether it is the Care Givers, managers or office staff are so friendly, polite and efficient. Their first priority has always been mum and her well being.”

“The service was exemplary. There was a small team who looked after my mother and father. The carers were briefed on my parent’s likes and dislikes. They sought to engage them in life-enhancing activities. When there were problems they would work out a solution and present the solution to us for our approval.”

Home Instead Senior Care - Cowbridge, Pontypridd & Caerphilly

Home Instead Senior Care – Cowbridge, Pontypridd & Caerphilly

On their most recent unannounced full inspection from the Care Inspectorate Wales (CIW), the CIW visited the office, and contacted people who receive support from them. They considered the quality of life of people using the service, the quality of staffing and quality of the leadership and management. In line with the previous inspection reports no non-compliance notices were issued and no areas of improvement were identified.
You can read the whole report here

In 2018 they received a 5 Star Best Employers in Care Award. These prestigious awards are based on employee engagement feedback given via independently co-ordinated annual surveys. Here is just some feedback from their CAREGivers:

“I work with lovely clients as well as colleagues. My colleagues have been very supportive to me as a new recruit into Home Instead. I want to make a difference to people’s lives and I believe I can working for Home Instead.”

“Being given an appropriate amount of time to provide efficient care for the client you have been well matched to”

“Being matched with clients that you get on with and can with whom you can make a real difference to their lives and enjoy being with.”

Home Instead are excited for the future and what’s to come as they strive to continue to change the face of ageing with their distinctive approach to supporting the elderly in their own homes.

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Home Instead Domiciliary Care Company
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